Policies
Complaints Policy
If a member of staff has a complaint, they should direct this to the manager. If it is not resolved to their satisfaction or it is a complaint against the manager, they should report it to a member of the committee, preferably the chair.
If a parent has a complaint regarding a member of staff or any other issues regarding the setting they should report this to the manager on duty. If it is not resolved to their satisfaction, they should contact a member of the committee.
Parents/staff who are not happy with the setting can contact Ofsted using the details below:
Ofsted National Business Unit
Royal Exchange Buildings,
St Annes Square
Manchester
M2 7LA
Or by e-mail at: www.ofsted.gov.uk/parents
Or Call 0300 123 1231
Manager
Susan Hodgkiss – 01204-853720
Committee Contact Details
Chairman
